Home Terms and conditions

Our sales terms Camping de l'Océan

(1) Reservations

Every booking implies the acceptance of the internal rules.

Options made by phone or email are valid for 10 days. The reservation will be taken definitly only after reception of a deposit of 25% of the total price of the stay (pitches and lodges). In case of cancellation, the deposit will not be refunded (see cancellation conditions).

The pitch number will only be given as an indication and does not constitute a guarantee.

The reservation is nominative. A confirmation is sent to you by email or by post.

The acess will be refused to any arrival that is fundamentaly different to the signed contract. The reservation will be cancelled, and the deposit paid will be kept. The presence of at least an adult person is required per pitch. Minors must be accompanied by a legal representative.

 

(2) Payment

Concerning the payment of the pitches and lodges, the balance must be paid on the day of arrival. For arrivals without reservation, the total amount of the stay must be paid on arrival.

The payment of your stay can be made by credit card (Visa, Eurocard/MasterCard), by cash in euros (limited to 300€) and by check.

 

(3) Arrival and departure

Arrival

You can take possession of your PITCHES from 2:00 pm to 8:30 pm in July and August; as for the other months during the opening hours of the campsite.

You can take possesion of your LODGES from 3:00 pm to 8:30 pm in July and August; the other months contact us. Rental from Saturday to Saturday from June to September.

Departure

You need to free the PITCHES before 12:00 am. After 12pm, an extra day will be charged.

LODGES : Departures and the inventory of fixtures are done from 9.30 to 11.00 a.m in July and August by appointment, the other months at 10am. People who would like to leave the day before the planned departure must then leave before 7pm. No departure can take place outside of these hours and without the presence of the person in charge of the rental.

 

(4) LODGES (furnished tent for a maximum of 5 people)

A deposit of 200€ will be required upon arrival (check or credit card) and will be returned the day of departure after verification during the check-out.

The customer will make the inventory and the CHECK-IN of the lodges at his arrival and will give it to the reception dated and signed by him at the latest 24 hours after. Any problem must be immediately reported to the reception upon taking possession of the rental for a quick intervention. Otherwise, no further claims will be accepted. Deposits will be returned on departure, after deduction of the cost of restoring the lodges and the value of any missing or damaged equipment.. However, if a contentious remains, the above-mentioned sums will be cashed in full by the campsite, pending payment of the bill corresponding to the damage caused. 50€ will be retained on the caution if the lodges has not been cleaned on the day of departure. At the time of the inventory, the dishes will have to be put on the table by the customer for verification and any missing or damaged object will be paid (see inventory).

 

(5) Delays

In case of delay, in the occupation of your pitch or your lodge, it will be retained for a period of 24 hours. After this period and without a written request from you the reservation will be cancelled without any cash-back from the campsite (even with the cancellation insurance). The direction keeps the right to re-rent the pitch..

 

(6) Cancellation and modification of a reservation

Modification : A reservation can be cost-free modified, depending on avaibilities. An additional charge may be requested according to the requested modification (period, type of accommodation…).

Cancellation : No refund will be made in case of delay, withdrawal or early departure. All cancellations must be made and transmitted in writing (email). Vocal messages on the phone won’t be taken into account. Without insurance the amount paid will be forfeited.

Cancellation insurance : A cancellation insurance is optional (12€/week for the pitches and 2,65€/day for the lodges) and allows you to be reimbursed (except file fees) in case of serious illness, hospitalization, death, robbery or dismissal (cf. reimbursement clauses of the cancellation insurance). It must be taken at the time of booking. You are free to subscribe to any other cancellation insurance. Please note that some credit cards also cover you in case of cancellation (ask your bank).

 

Cancellation insurance « Campez couvert »

Cancellation insurance is optional. It covers you against the consequences of the cancellation or interruption of your stay. Before and during your stay for serious unforeseen events (death, accident/theft of your vehicle, redundancy…). Proof will be required. The complete conditions concerning the scope, terms and limits of these guarantees are available on https://www.campez-couvert.com/ or on request.

Travel insurance information

Sales terms insurance

COVID-19 information flyer

 

The terms of sale have been translated for your understanding. The original French version provides the basis for complaints. Last updated 01/04/2021.

 

EXTRACT FROM THE RULES:

> Reception open every day (see current posted opening hours)

  • Low season: 10:00 – 12:00 and 17:00 – 19:00
  • Mid season: 10:00 – 12:30 and 15:30 – 19:30
  • High season: 9:00 – 20:30

 > Arrivals and departures

  • Pitches : Arrivals from 14:00 and departures before 12:00
  • Lodges: Arrivals after 15:00 and departures before 10:00

> Payment: Payment of the balance or the stay on the day of arrival. An invoice is available on request.

> Occupancy per pitch: Maximum 6 people.

> Open fires (barbecue, wood, coal, etc…) are strictly forbidden (high fire risk)

> 1 car per pitch inside the campsite (parked in the spaces provided for this purpose); motorised traffic prohibited at night from 22:00 to 8:00

> Wearing a wristband is compulsory (day and night entry control)

> Night surveillance by security guards for your safety and peace of mind (high season)

> Noise: noise pollution of any kind (shouting, amplified music, etc.) is forbidden on the campsite; silence is required on the pitches from 22:00

> Cleanliness: the pitches must be kept clean (no rubbish or bottles)

> Selective sorting: we invite you to sort your waste and to deposit it in the appropriate bins (yellow, black, glass container)

> Guests: they must be declared at the reception desk (visitors’ rate); vehicles will remain outside

Animals: animals must be kept on a leash, declared and vaccinated; 1st and 2nd category dogs are forbidden. Dogs are not allowed in our lodges.

Theft: the management declines all responsibility in case of theft.

 

RULES AND REGULATIONS (full version)